My question is are Horizon usually like that, or was this an isolated incident? I don't want to get into a hobby where I have to beg a hostile company to take my money for their product. If I'm gonna be sending you hundreds of dollars, at least you could be even slightly professional.
Start with the virtual assistant by selecting 'Something Else', then select 'Technical Product Support'. I asked if I could cancel if it took several days, and she accused me of being rude and threatened to hang up on me.įuck that. Contact our Model Railroad support by emailing us at for questions about: Warranty questions Contact our Model Railroad parts by. And the best/fastest way to reach us these days is via live chat during business hours: On-Line Chat & Email Support Hours. When placing orders by phone, please have your item numbers ready. Email: Toll free: 88 We take phone orders from 9 AM to 5 PM CST Monday through Friday. Once connected to a Member Services Representative, you’ll get personalized answers to your Horizon BCBSNJ questions. Contact Us Our knowledgeable customer service staff is ready to help you. I'd be glad to share the transcript, but long story short the rep told me that she didn't know when the warehouse would ship my order. Simply sign in to Member Online Services, click Chat and then select a category from the Contact Reason drop down menu. 24 hours later I hadn't received a tracking order, so I used the Chat function on the Horizon Hobby site to get a status update. I placed my order with expedited (next day) shipping, as I was excited to get started. We want to do everything in our abilities to answer and achieve resolution via email/chat before going to a phone call path of support. This can be achieved via email communications or through our live chat representatives. I figured the DX6e would be a good investment if I decided to go that way. Horizon Hobby Technical support has transitioned to an (All Digital First) approach to our technical services.
Horizon hobby live chat Pc#
I'm brand new to the hobby, and had decided to buy RealFlight 9.5, a DX6e, and the PC dongle to try out a few trainers and see if I wanted to buy and start flying actual planes.
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