Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We are committed to making the necessary improvements to prevent similar incidents in the future. Rest assured, we will be looking into the matters you raised, such as the friendliness of our staff, the food quality, and the maintenance issues you encountered in your room and around the resort. Our goal is to ensure that all our guests have a pleasant and memorable stay, and we are disappointed to hear that we fell short of meeting your expectations. We take your concerns seriously and will be addressing them with our team immediately. We apologize for the numerous issues you encountered during your stay, as this is not the level of service and quality we strive to provide to our guests. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.ĭear Cooper, Thank you for sharing your feedback about your experience at Secrets Aura Cozumel. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind.
We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Dive into the Caribbean at nearby world-renowned dive sites explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Light up the night with live nightly entertainment and activities.
SECRETS AURA COZUMEL BEACH PLUS
The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort.
SECRETS AURA COZUMEL BEACH UPGRADE
For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all.
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Hotels near Mr Sanchos Beach Club Cozumel.Hotels near Playa Mia Grande Beach Park.Hotels near Carlo's N Charlie's Beach Club.
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